Guiding someone through the setup process blindly isn't easy but that's not really the fault of the program. Explore LogMeIn products for remote work tools including identity and access management, collaboration tools, remote access and remote support software for business and IT professionals. The only issue is that there has to be a prerequisite modicum of technical ability for the person I am trying to help before we can even proceed. There isn't really a con to the software, per se. I can't begin to describe how much travel time LogMeIn has saved me! CONS This software allows me to teach them remotely, in real time and with appropriate feedback, the skills they need on the computer as well as talk them through software installation and upgrades. GoToMyPC only has one product, but it comes in three pricing tiers: personal, pro, and corporate. Each of these products supports file sharing and remote printing. LogMeIn Rescue gives users access to look at and remotely navigate on another person’s screen. Save 250-6,604 per year (depending on the number of computers you need to access) when you choose Splashtop Business Access instead. Because you had to pay per user and per path, it would have been way too expensive for our business to purchase the software (we were previously using the free. LogMeIn Pro LogMeIn Pro is one of the first names you may think of when it comes to remote access for business use but it’s very expensive. Extend computer and file access to anyone for instant collaboration. LogMeIn Central is designed more for sharing files and updates for IT professionals. Reasons for Choosing LogMeIn Pro: The cost of TeamViewer and the way that the user/remote computer pathways were set up with relation to the price plans was not a good fit for us. I have also used it extensively with my mother and my mother-in-law, both of whom are less than proficient in technology. Quickly access your computer desktop as if you were sitting in front of it. However, you may want to consider other online Identity Management Software products that got even better scores and satisfaction ratings. It saved me many hours of driving back and forth to help her. LogMeIn Pro is a solid product that our experts evaluated with a 9.5 score and with a 100 user satisfaction rate. Being that she was not tech savvy at all, this was the easiest way to help her. I was able to remotely view a co-worker's computer in order to more effectively troubleshoot technical issues for her. It's been a little while since I've used this software but it was integral to a change in software that was implemented at my previous job. Unlike Teamviewer, it does not offer any free version at all for personal use I find the sound quality an issue with LogMeIn Price started from single license with Pro version (as opposed with 25 license for Central) and it is cheaper than any Teamviewer business version Can logon with Domain authentication make it a more Enterprise solution CONS I have switched to Teamviewer for personal use when it no longer free but still have use the Pro version for business use Have to admit that connecting from a web interface instead of an installed client is the true convenience over TeamViewer (which still needs a client installation from where you initiate the remote connection) Connection speed is good without much lag (the lag is acceptable compare with other competitors) Although LogMeIn allows multiple connections to a single host but my usage is mainly one to one support, therefore, I am not taking advantage of this feature. Access for up to 10 computers costs 129 per month and. Now with the gas prices so high, saving trips to the other locations is a LIFESAVER Review collected by and hosted on G2.com. I have used LogMeIn for personal use since Free version still exist. LogMeIns 30 per month plan allows access to up to two computers with the aforementioned features. It would be better if it can re-offer free version for personal use PROS It's not "hard" but some users are terrible at following instructions and for those with only a handful of macs that we only support for VIPs initially dealing with this when it works the first time around is annoying for the tech and client.Overall it is a decent product and price is right for small licenses needed. Probably same issue for iOS since it used to have remote capabilities but now is just screen share mode. SC Forums have determined the issue is that since each SC package is generated on the fly when you create/join the session they cant sign the application in advance so Mac gives the permission crap. Since usually you can say goto xxx url and enter the code to join this is a major departure from SC behavior but it's mac issue. The issue is that at the black screen the the chat doesn't work so a phone call is required to walk them through the issue. Yes its not terrible when you know the reason why it's not working but there are times where you just walk them through the privacy checkbox and it works and other times a full uninstall is needed.
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